Eligibility

  • Returns for items purchased on the Hellstar website must be submitted within 15 days of the order’s shipping date.

Conditions

  • Items must be in saleable condition with original packaging and tags attached.
  • For footwear, the original box and any included accessories must be returned.

Exclusions

  • Collaborations, sale products, and limited-edition items are final sales and cannot be returned or exchanged.

Final Sale Items

The following items are final sale and cannot be returned or exchanged:

  • Sale products
  • Collaborations and limited-edition collections
  • Underwear, boxer briefs, and socks
  • Sunglasses

Return Instructions – U.S. Domestic Orders

  • Eligibility: Returns must be initiated within 15 days of the shipping date.
  • For alternative shipping methods, contact contact@hellstarclothings.org for instructions.
  • Processing Time: Returns are processed within 7-14 business days after receiving the item.

Return Instructions – International Orders

  • Process: Hellstar global shipping partner must submit all international returns.
  • Include the original packing slip with your returned items. Hellstar  is not responsible for lost shipments that are not returned via the designated partner.

Exchanges

Domestic U.S. Orders

  • Full-priced items are eligible for exchange within 15 days of fulfilment.
  • Final sale items are not eligible for exchange.
  • If the desired item is unavailable, you may follow the return process for a refund.

International Orders

  • A prepaid return label will be provided upon approval.
  • Final sale items are not eligible for exchange. If the desired item is unavailable, process a return for a refund.

Refunds

  • Refunds are issued using the original payment method. Depending on your bank’s processing times, please allow 10-14 business days for the refund to reflect.
  • Note: Original shipping costs are non-refundable. Hellstar does not offer credit notes or gift cards.

For assistance or further inquiries, contact our customer service team at contact@hellstarclothings.org.