Processing Time

  • Orders are typically processed and shipped within 6-14 business days.
  • Peak Seasons: Processing and shipping times may take longer during new collection launches, holidays, or peak seasons.

Address Changes

  • Shipping addresses and methods cannot be modified after checkout.

Order Tracking

  • Once your order has shipped, you’ll receive an email with tracking details.
  • Customers are responsible for monitoring their shipments after they leave our warehouse.

U.S. Shipping Options and Costs

  • Free Standard Shipping: This service is available for all full-price orders within the U.S., and orders are delivered 4-7 business days after leaving our distribution center.
  • Other Purchases: Shipping costs are calculated at checkout based on location and package weight.
  • Exclusions: We do not ship to P.O. boxes and cannot combine separate orders into one shipment.

International Shipping Options and Costs

  • Shipping Rates: Calculated during checkout based on location and package weight.
  • Customs and Taxes: The total price includes all applicable duties and taxes for international orders—there are no additional charges upon delivery.
  • Shipping Method: All international orders ship free via express courier (air). Shipping methods cannot be changed. Processing takes 4-5 business days.

Failed Delivery, Returned, or Abandoned Packages

  • Incorrect Addresses: Packages returned due to an incorrect shipping address or phone number will be at the customer’s expense.
  • Missed Deliveries: Unclaimed packages held at local FedEx or courier centers will be returned at your expense.
  • Refused Packages: For international orders, if a package is refused, return shipping costs, including duties and taxes, will be deducted from the refund.
  • Customs Hold: Packages held at customs for more than 30 days will be considered abandoned, forfeiting any right to a refund or exchange.

Damaged or Opened Packages

If your package arrives damaged or opened:

  1. Please take a photo of the package before inspecting its contents.
  2. File a claim with the courier.
  3. Contact us at contact@hellstarclothings.org for further assistance.

For any questions or concerns, contact our customer service team at contact@hellstarclothings.org.